Battersea Arts Centre

Operations Assistant

We are looking for an friendly and efficient assistant to join our Operations team.

The Operations Assistant will work alongside the Visitor Experience Manager to support the delivery of the front of house operations at BAC.

This includes supporting the bar, front of house and volunteer teams to deliver the visitor experience across seasons of live performance, as well as festivals, a Christmas show, commercial events and community activities.

We are looking for someone who is proactive and focused, with solid IT skills and an interest in live performance. You don’t need any knowledge or experience of working in a venue or creative setting to apply.

We particularly welcome applicants with lived experience of disability and people from groups that are currently under-represented in the arts sector.

If you are looking for an operational role in a creative organisation, we want to hear from you!

Employer

Battersea Arts Centre

Location

Remote / SW11 5TN

Hours

25 hours per week

Salary

£10.85/hr (London Living Wage)

Number of Positions

1

Deadline

Mon 27 Sep 21

Battersea Arts Centre (BAC) is a hub for everyone’s creativity.

Based in Wandsworth, BAC supports artists, young people and communities to inspire change through their creativity - and this social purpose is at the heart of everything we do.

We have an ambitious programme of live theatre, comedy, dance and music and hosts creative community projects and commercial events.

Our work with young people includes BAC Beatbox Academy and flagship social change project The Agency.

Based in an iconic venue with a radical history, projects developed at BAC can be found within our communities and tour across the UK and the world.

You will learn and observe the skills of a front of house manager; which will include compiling rotas, liaising with visitors, contractors, staff and artists, and ensuring good health and safety practices across the building.

You will work one shift per week in a front of house role, to develop your experience in this area. You will also take part in operational meetings and strategic planning, and see the inner workings of how a live performance or mid-scale event is delivered on the night.

Working closely with the Visitor Experience Manager and Head of Operations, you will support with operational administration; preparing rotas, briefing staff, recruiting volunteers and processing the team’s payroll.

You will support with the evaluation and impact monitoring of BAC’s visitor experience, coordinating the complaints process and responding to visitor access requests.

As Operations Assistant at the world’s first Relaxed Venue, you will support the Visitor Experience Manager to ensure an accessible and inclusive experience for all visitors and building users.

You will receive training in duty management, customer service, health and safety and working inclusively, as well as in-house training with programs such as Artifax, Spektrix and Slack.

BAC offers a supportive and collaborative workplace, with flexible working options, an in-house coach and excellent professional development opportunities. This role will be based at Battersea Arts Centre, with some home working optional.

You must be aged 16-24 years old, and unemployed and claiming Universal Credit.

Essential:

  • Knowledge of or interest in working in a creative venue
  • Good organisation skills, with an ability to prioritise multiple tasks
  • Confident using Microsoft Office, including Outlook, Word and Excel, with good all-round IT skills
  • Accuracy and attention to detail in your work
  • Friendly and approachable, with a readiness to get to know staff, artists and audiences
  • Ability to problem solve, with a can-do approach
  • Collaborative, with a willingness to accept guidance and be open to feedback
  • A readiness to put access and inclusion at the heart of everything you do
  • Willingness to take part in professional development opportunities and to develop new skills

Desirable:

    • Experience in an administration-focused role
    • Knowledge of health and safety in a public space

This programme is being delivered as part of the government’s Kickstart Scheme.

To be eligible to apply you must be aged 18 – 24 and claiming universal credit.

  • If interested please talk and inquire about this specific role to your job coach before the 10:00 am 23rd of Aug

Read more about the Kickstart scheme here.

Part of Kickstart

This role is offered as part of the government's Kickstart Scheme.

find out more