The role

The role is to assist the Creatives Community Manager and help grow Reedsy's supply of creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), build relationships and optimize conversion.


  • Offer customer support
  • Reach out to top creative professionals and present Reedsy to them
  • Contribute to curating Reedsy's marketplace: Reedsy accepts 1-3% of all applications submitted by professionals in order to offer a high-quality service
  • Onboard new professionals to present Reedsy's product to them
  • Optimize the balance between supply and demand by crunching data and following KPIs
  • Build customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them.

About the employer

Reedsy helps authors find world-class professionals to create amazing books. Their curated marketplace gathers some of the best freelancers — the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist.

Using a content marketing-led strategy, they’ve grown to a community of 150,000 authors in just a few short years (while picking up a number of industry awards along the way).

Essential requirements

  • Based in London aged 18-24 years old and is interested in building a career in the digital sector
  • Analytical mind
  • Experience automating and scaling outreach
  • Familiarity with Google Analytics and other analytics tools
  • Great understanding of onboarding and conversion rate optimization (CRO) techniques
  • Customer support experience (Intercom, Crisp, Zendesk, etc.)
  • Entrepreneurial minded
  • Strong writing skills
  • Native-level English speaker

Desirable requirements

  • Previous experience working for a marketplace and/or in a creative industry
  • A good dose of ambition, as well as a great sense of humour
  • Fluent in French, Spanish or German

How to apply

This role is offered through Future Startup Now, a Create Jobs programme helping young Londoners kickstart their digital career with a placement at a leading London startup.

To be considered for this role please apply for Future Startup Now. Find out more below.

Apply for Future Startup Now